Complaint Procedure

Have a complaint about a coach, soccer director or referee?

Please follow our CGSA complaint procedure below:

All: 

1) Please wait 24 hours give or take to allow yourself time to cool down, and collect your thoughts. We want to hear you at your clearest. Do not approach any other party on or off the field to discuss your complain during or after the game to avoid the risk of escalation. 

Parents:

2) Please reach out to your soccer director if the incident pertains to a referee or coach before proceeding to next step to allow them a chance to solve the issue. 

3) If the issue pertains to a soccer director or is not solved by a soccer director please email a detailed recap of the incident to complaints@cgsa.ca and our non-bias team of CGSA reps who are not any of our soccer directors will reach out to you within 72 hours. 

 Coaches:

2) Please reach out to your soccer director if the incident pertains to a coach or family in your community before proceeding to the next step to allow them a chance to solve the issue. 

3) If the issue pertains to a soccer director or is not solved by a soccer director or does not pertain to your community please email a detailed recap of the incident to complaints@cgsa.ca and our non-bias team will reach out within 72 hours. 

Referees:

2) Please email a detailed recap of the incident to complaints@cgsa.ca and our non-bias team will reach out within 72 hours.